FAQs

Q. When should I expect my order?

A. We process your orders within 1-3 business days of when we receive your order, and ship out orders on a daily basis, Monday through Friday.

Please be aware that we do not ship out on weekends and holidays. Please be aware that most carriers observe holidays and can cause your shipment to be delayed. The length of time it takes for you to receive your order depends on the shipping method you choose at checkout. Please add 1-3 business days on top of that for processing times.

Q. What forms of payment do you accept?

A. We accept the following credit cards:

• Visa
• Master Card

 Other than Visa & Master Cards payment, you can choose Bank Transfer as per option below:-

• Maybank2u
• CIMB Clicks
• FPX
• RHB Online
• Alliance Online
• Hong Leong Online
• Am Online
• EON Online
• MEPS cash

Q. Do you accept international orders?

A. Yes. We do accept international orders that follow terms and regulations stated.

Q. Do you accept phone orders since I do not like to place orders over the Internet?

A. Yes. However, please note that when you call your order in, we are still placing your order over the Internet since the process of placing an order is no different on our end then if you placed it from the comfort of your home/office. You are basically giving us the information over the phone while we type it in on our website at the same time.

Q. What do I do if my package is lost or damaged?

A. You will be glad to know that all packages that leave our facility are fully insured against loss or damages. If your package is damaged, or some of the contents of the package is damaged, please contact us for replacement procedures and we will get you taken care of.

If you suspect that your package is lost, please contact us for specific instructions so that we may determine if a replacement package needs to be sent. However, please make sure you ask other household members, neighbors, apartment offices, and/or co-workers if they had received the package(s) on your behalf and simply forgot to notify you. Delivery drivers sometimes leave packages nearby if they do not catch you at the time of delivery.

All claims for damages or loss must be made within a reasonable amount of time, preferrably no later then 14 days from the date of purchase. Any claims after 14 days will be dealt with on a case-by-case basis with no guarantee of a positive outcome.

Q. How much is shipping and handling?

A. The best way to find out how much shipping is on an order is to go ahead and act like you are placing an order on our website. Once you place the items in your shopping cart, you may continue to checkout by entering your information. The website will then present your final total including shipping, based on the destination address you have entered. This process will NOT require you to submit and/or complete the order, only calculate the numbers for you in real-time. You may click the "Back" button on your browser to choose other shipping methods.